![]() You can log your machine on by pressing the Enter key and selecting LOGON. If you have a Spectra eftpos terminal make sure that it can do the following prior to opening for business If your eftpos fails after following these steps then contact TotalPOS support on 0800 366 109 ext.4 If the transaction fails to send to the eftpos or the eftpos transaction fails then reboot modem, wait for 2 minutes then reboot the eftpos terminal and restart the PC.You can send a sale to the eftpos machine.If Idealpos you will find this either on the Manager or Admin tab, under the EFTPOS FUNCTIONS button You should be able to perform a log on through your PC software. If you have an eftpos machine that is integrated to a computer system then make sure it can do the following prior to opening for business If your POS fails after following these steps then contact TotalPOS support on 0800 366 109 ext.4 You will need to press the button on the front of the UPS before you do anything else – this will stop the beeping and also allow you to switch your PCs on. Lastly if you run your PC equipment off a UPS, you will find that when you switch the power back on that the UPS will produce a consistent beep. If you need a replacement ink cartridge or Eftpos/POS paper please contact us. If you have a Kitchen Printer now might be a good time to replace the ink, these can dry out due to non use – if you are still having issues after completing these steps please call us and we can check for other issues. If the same message appears please contact us on 0800 366 109, option 4 for support. If your POS system mentions that the license has expired or needs activating please check your internet connection and ensure your modem is switched on, if your modem is switched on please try restarting it by removing the power and plugging it back in and waiting 5 mins, then restarting. ![]() If applicable please check the Eftpos interface as well and any other printers to ensure they’re all working. Once the computer restarts please open your POS software and complete a “No Sale” or a dummy transaction to ensure the cash drawer opens and issue a receipt. Please restart your POS or touchscreen via the standard Windows way, close out of all your applications and in your Start bar menu select restart, this will ensure all pending updates are processed and that they don’t inhibit sales for when you open. Note – your POS (Point of Sale) is your touchscreen / till system. Please do a complete health check on your POS to ensure you are ready to trade. Please do these checks two days before reopening so you have time to contact us if any issues arise. If you are able to reopen following a COVID level change, please follow our advice for checking your Eftpos and POS is operational. Eftpos & Point of Sale (POS) Preparation Advice
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